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Customer Service Advisor resume samples

1

Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls

  • Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
  • Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
  • Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
  • Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint

2

Licensed Customer Service Advisor

  • Obtained Property and Casualty Producer License within 30 days of hire.
  • Provided service to approximately 40-60 policyholders daily in fast paced inbound call center while consistently exceeding quality goal of 92% with scores of 94-96%.
  • Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner.
  • Processed policy changes on various software platforms and documented actions taken in an efficient and accurate manner.
  • Identified and effectively resolved issues completely within six minute call time, by actively listening and building rapport with policyholders, consistently exceeding nine minute goal.
  • Adapted and executed constantly changing company guidelines efficiently and effectively.

3

Customer Service Advisor

  • Diagnosed and Troubleshoot to resolve problems due to product issues
  • Advised and Educated customers of warranty claims and product concerns
  • Created service tickets to schedule service repair technicians
  • Coordinated technician schedules per assigned territory
  • Processed quotes & placed orders for replacement parts & repair
  • Scheduled and tracked delivery of product orders
  • Managed email correspondence from internal & external customers efficiently
4

Recommended new processes to increase efficiency

  • Log customer complaints and find solutions within determined time frames; list suggestions made and analyze for validity and possible implementation and/or resolution.
  • Reviewed and analyzed historical account information as needed.
  • Verify cashier checks and money orders
  • Correct transaction mistakes when debits and credits do not balance
  • Resolve problems or discrepancies concerning customers' accounts

5

Lead Customer Service Advisor\coach

  • Provided customer service support and was their primary escalation point for all customer service.
  • Utilized appropriate procedures for escalated calls, threats and other situations.
  • Resolved escalated calls by communicating effectively.
  • Set and maintained standards of excellence and professionalism.
  • Developed and coached customer service agents by reviewing recorded calls and providing feedback.
  • Applied excellent call control to successfully resolve escalated calls.
6

Responsible for providing excellent customer service in a

fast paced, inbound call center environment to Charter Communications customers inquiring about their billing statements

  • Assisted customers with questions and concerns that they had regarding why their bill increased, billing cycles, due dates, extensions, etc.
  • When opportunity presented itself, I would also up sell additional services that customers could add to their existing services and also explain how beneficial adding services could ultimately be to them
  • Processed payments for customers with past due balances
  • Provided thorough reasons why bundling Charter TV with Charter Internet and/or Charter Phone could overall help customers save money in their pocket
  • Assisted with training new hire employees and showing them how to navigate through systems and programs that advisors use on a daily basis
7

Initiated/Responded to telephone calls to State employees across Florida with health Benefits and Fiscal deduction questions.

  • Educating employees and retirees regarding different plans offered by the state.
  • Assist Employees with timesheets, payroll and leave questions.
  • Evaluated and interpreted Florida statutes, rules and regulations.
8

Greeted customers - informed them of special promotions/sales

  • Handled customer complaints - wrote down details and presented to supervisor
  • Placed online orders for customers
  • Utilized hand-held device to check inventory on products for customers
  • Conducted customer call backs - one week from purchase date of all small

9

Customer Service Advisor/ Quality Assurance

  • Address customer service inquires in a timely & accurate fashion.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Cross- trained other staff members
  • Achieved customer satisfaction rating of 95% within six months
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Maintained up-to-date records at all times
  • Assist with quality assurance

10

Customer Service Advisor

  • Received inbound calls from members, agents, and Health Care Providers
  • Researched and gathered information
  • Used exceptional telephone etiquette
  • Kept Personal Health Information (PHI) secured at all times
  • Established rapports with company clients
  • Handled all inquiries accurately and in a timely manner
  • Maintained call logs

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Category: Advisor

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