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Claims & Customer Service

You are on: Important Phone Numbers

How to Contact Us

File a Life Insurance Claim

Term, permanent and universal life insurance:

1-877-519-9501
Monday to Friday, 8am to 5pm, EST

Personal accident insurance:

1-800-845-9750
Monday to Friday, 8:30am to 5pm, EST

For details, see how to make a claim.

(Existing policyholders)

Please contact your advisor, or call:

Term, permanent and universal life insurance:

1-800-461-1413
Monday to Friday, 8:30am to 6pm, EST

Personal accident insurance:

1-800-845-9750
Monday to Friday, 8:30am to 5pm, EST

You are on: How to Make a Claim

Filing a Life Insurance Claim

We understand that when something unfortunate happens, dealing with the aftermath can be stressful. That’s why we try to support you and make things as easy as possible.

What to do when a loved one passes away

Dealing with such an emotional situation is difficult. You can count on us to make the claims process as easy as possible for you.

What you need to do in order to make a claim will depend on the type of policy and the insurance amount that was purchased. If you have a policy with a face amount up to $25,000, please inquire about our express claim option.

When you call us to make a claim ( 1-877-519-9501for term, permanent or universal life insurance and1-800-845-9750for personal accident insurance), we will guide you through the process and identify the documentation you need. In general:

  • You will need to complete a claim form. If you don't have the form, we will send you one upon request.
  • You will need to obtain a death certificate and the birth certificate of the person who has passed away.
  • You may need to ask the physician to complete a physician's statement form.
  • You will need to submit your claim within a certain period of time. This timeframe varies by type of insurance, and will be outlined in the life insurance policy.

If you have the insurance policy or policy number handy when you call, it will make it easier to provide assistance. But if you don't have it, we will still be able to assist you.

You are on: Download Forms

Downloadable Forms

The forms below can be used to make a change to your policy. All instructions are included with the form.

To request a claim form or another form not included below, please contact your advisor or call1-877-519-9501for term, permanent and universal life insurance or1-800-845-9750for personal accident insurance.

Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system. You can install the latest version ofAdobe Reader(opens new window).

ExpandDeclaration of Loss of Policy

If you have lost or misplaced your insurance policy and/or require a duplicate policy, please complete this

form and forward it to our office with the applicable fee.

Download Formpdf

ExpandSource of Funds Declaration

If you are submitting a payment to our office by money order, bank draft or wire transfer, please complete and include this form with your payment. This form may also be required for payments of $100,000 or more.

Download Formpdf

ExpandChange of Beneficiary

Use this form to designate or change your beneficiary. Please ensure that all required signatures are obtained prior to submitting the form; for example, any existing irrevocable beneficiary must sign this form.

Download Formpdf

ExpandChange of Name

Complete this form and provide supporting documentation to record any name changes that apply to a policy owner, insured person or beneficiary.

Download Formpdf

ExpandPre-Authorized Debit Agreement

If you would like to pay your premium by pre-authorized monthly debit, please complete this form and return it to our office.

Download Formpdf

ExpandCredit Card Authorization

If you would like to pay your premium by credit card, please complete this form and return it to our office.

Download Formpdf

ExpandDeath Abroad Form

Complete this form if the insured person's death occurred while he or she was outside Canada.

Download Formpdf

ExpandPersonal Accident Insurance - Change of Beneficiary

This form is to be used to change beneficiary designation for Personal Accident Protection Certificates Policy #AC 4138PH and AC 4140PH.

Download Formpdf

ExpandPersonal Accident Insurance - Change of Name

This form is to be used to change the name of the Certificate holder, Spouse or Beneficiary on Personal Accident Protection certificates.

Download Formpdf

You are on: News & Announcements

Updates from RBC Insurance®

Check below for news and announcements regarding changes that may impact our clients or their life insurance policies:

ExpandJune 2009: Paperless Express Claims for Claims up to $25,000

RBC Insurance is pleased to announce a simplified process for life claims. "Express Claims" is a new service we offer that will help simplify the process on life claims up to $25,000.

As long as the policy has been in force for five years or more and has a named beneficiary (policies listed with an estate are not eligible), there is no paperwork required. All we need to process the claim is:

  • A phone call advising us of the date of death, and
  • The contact information for the funeral home

If you have any questions about this new service, please speak with your advisor or call our Claims team at1-877-519-9501for term, permanent or universal life insurance and1-800-845-9750for personal accident insurance.


Category: Advisor

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